About this Job
Job Title
Guest Experience Lead
Compensation
Hourly + Tips
$20.00 P/H - $22.00 P/H
Job Type
Full Time, Part Time, Seasonal
Benefits
Industry Perks, Perks & Bonuses
Available Days
Monday : Dinner, LatenightTuesday : Dinner, Latenight
Wednesday : Dinner, Latenight
Thursday : Dinner, Latenight
Friday : Dinner, Latenight
Saturday : Dinner, Latenight
Sunday : Dinner, Latenight
Job Description
Title: Guest Experience Lead at Pearl Street Warehouse
Role Summary:
You are the opening act. At Pearl Street Warehouse, the experience doesn’t start on stage—it starts with our Guest Experience Lead. You create the first spark of energy the moment someone approaches the door, turning a simple arrival into something people feel.
You’re equal parts host, vibe-setter, and deal-closer. You welcome people in, guide them through the space, and make it all feel effortless while actively driving business. You know how to read energy, build momentum, and turn foot traffic into a full house.
This isn’t about checking tickets. It’s about creating a moment people remember—and making sure they stay for more.
Responsibilities
Key Responsibilities
Guest Experience: Greet every guest with warmth, eye contact, and personality
Line & Entry Flow: Manage queues, scan & check IDs and coordinate show entry with the box office.
Vibe Control: Monitor music, lighting, and energy at the entrance; flag or adjust as needed
Seating Management: Seat guests appropriately on the patio and at the diner bar to optimize flow and capacity
Revenue Generation: Engage “window shopping” foot traffic at the Wharf and convert them into customers
Upselling: Assist in the upsell of all experiences - educate patrons on the opportunities available to grab dinner/drinks, catch the show and get premier seating.
Personal Touch: Recognize regulars, celebrate special moments, and engage first-time guests
Venue Ambassador: Share what’s happening that night and promote upcoming shows
Guest Engagement: Create small moments of delight (conversation, photos, interactions)
Team Coordination: Work closely with security, F&B, and management to ensure seamless operations
Key Responsibilities
Guest Experience: Greet every guest with warmth, eye contact, and personality
Line & Entry Flow: Manage queues, scan & check IDs and coordinate show entry with the box office.
Vibe Control: Monitor music, lighting, and energy at the entrance; flag or adjust as needed
Seating Management: Seat guests appropriately on the patio and at the diner bar to optimize flow and capacity
Revenue Generation: Engage “window shopping” foot traffic at the Wharf and convert them into customers
Upselling: Assist in the upsell of all experiences - educate patrons on the opportunities available to grab dinner/drinks, catch the show and get premier seating.
Personal Touch: Recognize regulars, celebrate special moments, and engage first-time guests
Venue Ambassador: Share what’s happening that night and promote upcoming shows
Guest Engagement: Create small moments of delight (conversation, photos, interactions)
Team Coordination: Work closely with security, F&B, and management to ensure seamless operations
View MoreRequirements
Who You Are
Naturally charismatic and memorable—you bring energy into a room and people feel it
Warm, confident, and emotionally intelligent; you connect easily and make people feel seen
Thrive in high-energy environments and love the buzz of live music and nightlife
Highly aware—you can read a crowd, sense the vibe, and adjust in real time
Comfortable initiating conversations, engaging strangers, and holding presence with a crowd
Hospitality-first mindset with a strong instinct for sales and driving results
Able to guide, influence, and convert guests from curious passersby into active customers
Detail-oriented with an eye for flow, environment, and overall guest experience
Creative yet operational—you care about the experience and how it performs
Experience in hospitality, nightlife, live events, or similar environments preferred
Familiarity with ticketing platforms (e.g., Opendate, TicketWeb) preferred but not required
Who You Are
Naturally charismatic and memorable—you bring energy into a room and people feel it
Warm, confident, and emotionally intelligent; you connect easily and make people feel seen
Thrive in high-energy environments and love the buzz of live music and nightlife
Highly aware—you can read a crowd, sense the vibe, and adjust in real time
Comfortable initiating conversations, engaging strangers, and holding presence with a crowd
Hospitality-first mindset with a strong instinct for sales and driving results
Able to guide, influence, and convert guests from curious passersby into active customers
Detail-oriented with an eye for flow, environment, and overall guest experience
Creative yet operational—you care about the experience and how it performs
Experience in hospitality, nightlife, live events, or similar environments preferred
Familiarity with ticketing platforms (e.g., Opendate, TicketWeb) preferred but not required
View More